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Proactive support is a simple concept of monitoring your important equipment and PCs to detect problems before they occur.  With proactive support you can rest easier knowing that not only is someone else watching out, but that you’ll get suggestions for how to eliminate recurring issues, when to replace equipment, and how to use your existing equipment most effectively.  Our proactive support plans can be tailored to meet your needs, but generally include:

  • Regular monitoring of PCs, servers, and storage appliances

  • Antivirus subscriptions for all of your devices

  • No-hassle remote support

  • Unlimited email support

  • Verification of backups and off-site storage

  • Periodic meetings to review current issues and plan for future needs

  • Reduced hourly rates for all other services

Strategic planning is an important aspect of proactive support and frustration-free computing.  We have worked with organizations of all sizes to address current issues, plan for future projects and equipment needs, and develop multi-year technology plans and budgets.  Let us help you develop a technology roadmap!

  • Martin helped me assess my organization’s current technology capabilities. He asked simple questions that allowed me to identify what our needs were, then provided information on options to take us where we wanted to be within our budget. What sets Martin apart is his ability to take the complex world of technology and break it down into concepts a consumer can understand. He takes the time to understand your company’s current technology, how you want to use technology in your business, and what kind of investment you are ready to make today.

    Shiloh Schauer,
    Wenatchee Valley Chamber of Commerce
  • Community Foundation of North Central Washington is a small office full of non-techy people. For years we have struggled with our server setup and our desire to be a paperless office. Martin was able to look at our needs and give us a hassle free system that runs itself, costs less and has eliminated our server! We couldn’t be happier!

    -Beth Stipe,
  • Martin has been proactively supporting all of our office technology for the past 5+ years. When we need immediate help, we can always count on him for a solution and when we need to plan for changes he provides options that fit our needs. Martin’s approach means I don’t have to worry about our technology; that’s a huge relief and allows me stay focused on real estate and managing my business.

    -Laura Mounter,
    Laura Mounter Real Estate
  • Martin is always proactively looking out for our IT needs and has helped us in the migration to cloud based management. He is very knowledgeable in this aspect of IT and is constantly looking out for our best interest, for the business, and for effective time management.

    -Dr. Steven Koch and Dr. Jason Barnes,
    Vision Source Wenatchee
  • As a full-service CPA firm, Cordell, Neher & Company, PLLC has a broad range of technology needs, all of which are critical in delivering high quality products to our clients. During his years as our Director of Information Technology, Martin proactively planned and provided support that made us confident our technology environment would run smoothly day-after-day. As our firm evolved, Martin was able to observe, listen and then recommend and implement cost-effective technology solutions that addressed our current challenges. Martin has an approach that allows him to effectively communicate and support users and clients irrespective of their own technology skills. We valued his insight and service approach and now recommend his services to clients without hesitation.

    -Jeff Neher, CPA,
    Cordell, Neher & Co., PLLC
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